We build your online side.
Then we stick around
to grow it with you.
Website, ads, Google profile, customer systems — built properly, tuned monthly, grown with you. For WA owners who'd rather focus on the actual work.
Most WA owners are losing customers —
not because of the work, but because of
the online side.
We work with WA owners doing $300k–$3M a year. Different industries, same patterns, every time.
Your website looks like 2015
Slow loading, doesn't work properly on mobile, no clear way to contact you. Customers visit once and bounce. Then book the competitor with the slick site.
You're invisible on Google
Page 2 of search for your own services. Half-empty Google Business Profile. Twelve reviews while competitors have two hundred. You're losing customers who don't even know you exist.
Customers slip through the cracks
They enquire while you're working. By the time you respond, they've booked someone else. No system to capture them, no system to follow up, no system to ask for reviews.
Your last agency disappeared
Built you a site, ran a few ads, sent you an invoice, and ghosted. Twelve months later, the site's broken, the ads are wasting money, and you're stuck. No one to call.
How much are you
actually losing?
Move the sliders. See what's walking out the door.
Most WA owners underestimate this. We see real numbers in our Look-Sees.
Three ways we help.
Stack them as you grow.
We're not a project shop. Each service builds on the last — and we stick around to grow them together, month after month. Start with one. Stack the others when you're ready.
The Look-See
Get the lay of the land. We dig in together.
An hour-long deep dive into your business. We map out where you're losing customers and what'd actually move the needle. You walk away with a written plan and three things to fix this week — even if we never work together again.
- 60-minute deep-dive yarn (Zoom or in person)
- Written report (5–10 pages, plain English)
- Three things to fix, sorted by impact
- Walk-through call when it's ready
- Half your audit fee back if you keep going with us
Best for first-timers
Get Found Online
Build the online side. Properly.
A simple, fast website, a Google profile that ranks locally, and the on-page SEO that gets you found. Built right, tuned monthly. Ads and social can be added when you're ready.
- Simple, fast website (Astro-built, Lighthouse 90+)
- Local SEO + Google Business Profile fully optimised
- Schema markup + Google Search Console setup
- Monthly tweaks + reporting + tune-up call
- + Google Ads + Meta Ads (set up, tuned monthly)
- + Social media presence (4 posts/month)
Where most clients start
The Lead Catcher
Catch every enquiry. Look after every customer.
The automation layer on top of everything else. 60-second auto-text to every enquiry, three-touch follow-up on quotes, and automatic review requests after jobs. No customer slips through. Live in 7-10 days.
- CRM (HubSpot Free) + form + tracking, all wired up
- 60-second auto-text to every enquiry
- 3-touch follow-up on quotes (text + email)
- Auto Google review requests after jobs
- Simple weekly dashboard
30-day money-back guarantee
The Stack
Get Found Online + Lead CatcherThe full setup. Get found online, then catch every customer who walks in. Most of our partners end up here within 6 months — so we offer it bundled with proper savings.
We don't install and ghost. Monthly check-ins, real human support, and we tune things as your business grows. The Lead Catcher you launch today won't be the same in 12 months — and that's the point.
Real people. Real businesses.
Real chats.
We're new enough to remember every owner's name, big enough to actually deliver. Here's what a few of our partners reckon. Hover to pause.
"I was sceptical at first — figured it'd be another agency that builds the thing and disappears. But these guys actually show up every month, tweak what needs tweaking, and answer when I text. Booked 3 extra jobs the first week. Solid."
"As a small firm, the last thing I needed was more software to learn. They sorted everything, gave me one short walkthrough, and that was it. Monthly check-in is genuine — not a sales pitch. Feels like having a partner, not a vendor."
"Mate, I lost count of how many jobs I'd missed because I couldn't pick up the phone on a roof. Now every enquiry gets a text in under a minute. The reviews keep rolling in too. They told me what they'd do, did it in 8 days, and still around when I have questions."
"I was sceptical at first — figured it'd be another agency that builds the thing and disappears. But these guys actually show up every month, tweak what needs tweaking, and answer when I text. Booked 3 extra jobs the first week. Solid."
"As a small firm, the last thing I needed was more software to learn. They sorted everything, gave me one short walkthrough, and that was it. Monthly check-in is genuine — not a sales pitch. Feels like having a partner, not a vendor."
"Mate, I lost count of how many jobs I'd missed because I couldn't pick up the phone on a roof. Now every enquiry gets a text in under a minute. The reviews keep rolling in too. They told me what they'd do, did it in 8 days, and still around when I have questions."
"I was sceptical at first — figured it'd be another agency that builds the thing and disappears. But these guys actually show up every month, tweak what needs tweaking, and answer when I text. Booked 3 extra jobs the first week. Solid."
"As a small firm, the last thing I needed was more software to learn. They sorted everything, gave me one short walkthrough, and that was it. Monthly check-in is genuine — not a sales pitch. Feels like having a partner, not a vendor."
"Mate, I lost count of how many jobs I'd missed because I couldn't pick up the phone on a roof. Now every enquiry gets a text in under a minute. The reviews keep rolling in too. They told me what they'd do, did it in 8 days, and still around when I have questions."
"Used to bricolage our website ourselves. Looked rough, no one ever called from it. Swan Ops rebuilt it in 11 days, sorted our Google profile, and now we're booked 3 months out. They check in monthly and tweak what's needed. Game changer for a small builder."
"What sold me wasn't the pitch — it was them saying 'we'll be honest if we can't help.' They could. Six months in, our patient bookings are up 40%, and they still text back within hours when I have a question. Properly looked after, properly."
"I'd lose 4-5 jobs a week to whoever called the customer back first. Now every enquiry gets an auto-text in seconds and I get the alert on my phone. Picked up 18 extra jobs in the first two months. Worth every dollar — and they don't disappear after the install."
"Used to bricolage our website ourselves. Looked rough, no one ever called from it. Swan Ops rebuilt it in 11 days, sorted our Google profile, and now we're booked 3 months out. They check in monthly and tweak what's needed. Game changer for a small builder."
"What sold me wasn't the pitch — it was them saying 'we'll be honest if we can't help.' They could. Six months in, our patient bookings are up 40%, and they still text back within hours when I have a question. Properly looked after, properly."
"I'd lose 4-5 jobs a week to whoever called the customer back first. Now every enquiry gets an auto-text in seconds and I get the alert on my phone. Picked up 18 extra jobs in the first two months. Worth every dollar — and they don't disappear after the install."
"Used to bricolage our website ourselves. Looked rough, no one ever called from it. Swan Ops rebuilt it in 11 days, sorted our Google profile, and now we're booked 3 months out. They check in monthly and tweak what's needed. Game changer for a small builder."
"What sold me wasn't the pitch — it was them saying 'we'll be honest if we can't help.' They could. Six months in, our patient bookings are up 40%, and they still text back within hours when I have a question. Properly looked after, properly."
"I'd lose 4-5 jobs a week to whoever called the customer back first. Now every enquiry gets an auto-text in seconds and I get the alert on my phone. Picked up 18 extra jobs in the first two months. Worth every dollar — and they don't disappear after the install."
Representative stories while we onboard our first WA partners. Verified named testimonials will replace them as results come in.
We don't just build it.
We grow it with you.
Most agencies vanish the moment you sign the invoice. We're built to stick around — through the launch, through the growth, through the awkward in-between.
From first chat
to ongoing partnership.
Most agencies stop here at "we deliver." We're just getting started.
Free 15-min chat
You tell us what's going on. We tell you straight if we can help. No pitch.
We build
Look-See: 3 days. Get Found Online: 7–14 days. Lead Catcher: 7–10 days.
We go live together
Walk-through call, written notes, video training. Less than 2 hours of your time. You're live.
We grow it together⭐
This is where most agencies disappear. We don't. Monthly check-ins, monthly tweaks, new optimisations every quarter. The system grows with you.
15-min chat + 45-min kickoff + 60-min walk-through + 30-min monthly check-ins. That's it.
Plain pricing.
No hidden surprises — just the result.
Three services, three prices. Start with a Look-See, get half your money back if you keep going. Stop the monthly anytime after the first three months. No long lock-in, no nasty contracts.
The Look-See
Start here. Get the lay of the land.
- 60-minute deep-dive yarn
- Written report (5–10 pages, plain English)
- Three things to fix, sorted by impact
- Walk-through call when it's ready
- 50% back if you continue with us
Get Found Online
Build the online side. Properly.
- Simple, fast website (Astro-built)
- Local SEO + Google Business Profile
- Schema markup + Search Console
- Monthly tweaks + reporting
- + Google Ads + Meta Ads management
- + Social media presence (4 posts/mo)
The Lead Catcher
Catch every customer.
- CRM + form + tracking wired up
- 60-second auto-text to every enquiry
- 3-touch follow-up on quotes
- Auto Google review requests
- Simple weekly dashboard
- Live in 7–10 days
- Money back at 30 days if it flops
The Stack
Get Found Online + Lead Catcher · -10% + first month freeBundle the two and we'll knock 10% off the combined setup, plus give you the first retainer month on us. One partner. One bill. Everything sorted.
All prices in AUD, ex GST. Setup fees split 50% at signature + 50% at go-live.
Stuff people ask us
every week.
How long does this actually take?
Depends on what you need. Look-See: 3 days. Lead Catcher: 7–10 days. Get Found Online: 7–14 days. The Stack (both): 14–21 days. We've done this enough times to move fast without cutting corners.
What if it doesn't work for me?
Look-See: 50% credited if you keep going with us. Lead Catcher: full 30-day money-back if it doesn't capture at least 3 extra leads. Get Found Online: no specific guarantee (results take 60–90 days to stabilise), but you can cancel anytime with 30 days notice and keep all the assets — site, accounts, everything.
I'm not technical. Will I actually be able to use this?
That's exactly who we build for. You give us about 4 hours of your time total during setup. After launch, you get SMS notifications when leads come in, a monthly email report, and one 30-minute check-in call per month. That's it. We handle everything else.
I already use ServiceM8 / Tradify / HubSpot / Xero. Does this still work?
Yep. We plug into what you've got. We don't rip out tools that already work — we add the missing layer on top. Most clients keep their existing job-management or accounting tool and just connect it to the systems we build.
What does "monthly partnership" actually mean?
One 30-min check-in call. One detailed report. New optimisations every quarter. Real human responses to your texts and emails within a business day. We're literally your digital team — for a fraction of what a fractional CMO costs. Most of our clients have direct mobile access to us.
If I take Get Found Online, do I have to do ads?
No. Ads and social media are optional add-ons. The core Get Found Online includes website, Google Business Profile, and local SEO. That's enough to move the needle for most WA businesses. You can add Google Ads, Meta Ads, or social content later when you're ready.
Why Swan Ops vs a bigger marketing agency?
Bigger agencies want $20k retainers and 3-month timelines. They want you to fit into their template. We're built for WA small businesses that need things sorted fast, without CBD pricing. And — most importantly — we stick around to grow it with you. Bigger agencies often launch and then disappear into a queue of account managers.
Let's see if we're
the right partner for you.
15 minutes. No pitch. You tell us where you're at, we tell you straight if we can help. If yes, we'll talk next steps. If not, we'll point you somewhere better.